FAQ

Q: Why should I get my carpet cleaned?
A: Sand, grit, dust are all granular dirt that gets tracked into your home. They act like tiny saw blades that cut and saw carpet fibers under the pressure of of traffic to cause premature wear. Also, carpet cleaning is an investment, extending the life of your carpets.

Q: How often should I get my carpet cleaned?
A: We recommend carpets being cleaned every 12 to 18 months, which is what Carpet and Rug Institute suggests.

Q: How long does a cleaned carpet need to dry?

A: With the hot-water extraction system that I use, it takes about 2 to 4 hours depending on if you have ceiling fans or other fans blowing on your carpet. You may walk on the carpets but make sure your shoes are clean.

Q: What is the best carpet cleaning method?

A: I believe it is hot-water extraction in most instances. But it can depend. If you need just a maintenance cleaning, you could just do an encapsulation treatment, which doesn’t remove the dirt but instead dislodges it from the fibers of the carpet. You would then use a vacuum to then pick up the dirt.

Q: How do you treat pet urine?

A:I use a pre-cleaning pet treatment before a hot-water extraction.

Q: Why should I use carpet protector?

A: Carpet mills believes it is important enough to do it at the factory. But that protection eventually wears off. It coats the fibers with a fluorocarbon coating that prevents dies from food, wine penetrating the fiber and buys you time to clean it up.

Q: Do I need to vacuum before I arrive?

A: Yes. About 86 percent of the dirt can be removed after vacuuming. That is a great way to maintain your carpets and makes the cleaning process I will do that much better.

Q: Do you move furniture?

A: Yes, but it will be added to the price.

Q: Will carpet cleaning get rid of fleas in my carpet?

A: No. You should kill the fleas before you have your carpets cleaned. Carpets are not the only place where fleas lay eggs.

Q: How do we guarantee customer satisfaction?

A: I will help you with any issues you have after a carpet cleaning. I am not happy until you are happy.

Q: Do you clean upholstered furniture?

A: Yes.

Q: How long does it take furniture to dry?

A: The kind of fabric will ultimately determine how long, but I would say in about 2 to 4 hours for it to be dry enough to use.

Q: Do you clean tile?

A: Yes.

Q: Do you clean furniture that recommends a dry cleaning method?

A: Yes. I can use a dry-foam extractor in those cases.

Q: Do you have a deodorizer to remove odors?

A: Yes, but I am will make sure to check with you as these can cause issues for people with allergies.

Q: Do you clean leather?

A: No.

Q: Why should I have my tile and grout cleaned?

A: If you don’t, you will have a buildup of dirt and that can damage both the tile and grout.

Q: What kind of tools do you use to clean tile and grout?

A: I use a rotary jet sprayer and scrub the grout lines with a specially designed brush.

Q: How long will it take my tile floor to be cleaned?

A: An average sized room takes about an hour, depending on how much furniture needs to be moved.

Q: Why should I have my grout lines sealed?

A: To prevent stains and dirt from being absorbed in the grout. If that happens, it can’t be completely removed.

Q: Do you clean hardwoods?

A: No.

Q: Do you clean air ducts?

A: No.

Q: Can you do emergency water extraction services?

A: No.

Have another question I haven’t put here? Call me at 918-230-1501 or email me at superiorcarpet1@gmail.com.